An integrated, fast, and responsive solution covering the business licensing and renewal needs for local government
Convenient online business licensing management that delivers stellar service to business owners.
Too often, the process to obtain or renew a license is fraught with cumbersome steps, outdated paper applications, and inefficient manual processes. Business owners become frustrated while agency staff struggle to manage it all.
The Accela Civic Application for Business Licensing is a pre-built solution designed to:
- Help agencies reduce turnaround time and provide better customer service
- Provide automated workflows, intelligent routing, and concurrent application review by multiple departments
- Eliminate manual steps, making agencies more efficient
- Deliver a superior customer service experience to business owners in your community
Watch Accela Work
Find out how Accela Business Licensing can help you simplify the licensing process.
Benefits
Deliver outstanding customer service
Provide all services online, including initial application, fee calculations, renewals, and real-time status updates, to reduce the need for residents to call or travel into offices and wait in queues to submit paperwork or check progress.
Cut application processing times
Accela automates many of the routine and manual processes involved in licensing review, saving staff members’ time and reducing turnaround times for new and renewal applications.
Eliminate duplicate work and data entry
Avoid duplicate data entry with mobile applications and an online portal for application intake and document submission. Prevent the errors and delays associated with paper-based application processes.
Remove barriers to community development
Efficient application management with improved workflows speeds business growth and gives resources back to community development.
Recover lost revenue
Recover missing revenue from late filing fees and lapsed renewals – items which often go unbilled due to agency time constraints or lack of available data.
Features
Configurable workflows automatically route license applications to the appropriate review queue based on agency processes. Simple renewals may receive automatic approval while new licenses in a new location may require involvement by several departments. Each application is routed as necessary for the level of review required.
Business owners appreciate the convenience of online licensing. Licensees can initiate an online application, submit documentation, renew an existing license, and pay licensing fees online without ever coming into the office – saving agency staff time.
Business licensing often requires review from multiple departments, depending on license type. Accela makes it easy for Building, Health, Fire, Zoning, Liquor licensing, and other departments to jointly work an application review, conduct inspections, communicate results, and move the application to final issuance.
Drive transformative change with real data from licensing operations. Use pre-built reports, ad hoc reports, or third-party analytics systems to gain new insight and improve agency results.
“Lenexa, Kansas doubled the city's licensing volume with no increase in staff through efficiency gains by using Accela for business licensing.”
— Trudi Wenger, Information Specialist, City of Lenexa, KS